Cancellation & Refund policy

At ChicNails, each nail set is custom-made with love and carefully crafted as per your confirmed details – from your selected size, style, to your address and contact information. We begin preparing your order only after you’ve verified everything, ensuring your nails are made just for you.

Because of this personalized process, we do not accept any cancellations, returns, or refunds – including for Partial COD orders – once an order has been placed.

We’ve designed this policy to be transparent and fair, and we hope you understand the care and effort that goes into each set. From preparing your nails to securely packaging them, our team dedicates time and resources to ensure you get what you ordered.

Unfortunately, we’ve had a few disappointing experiences where customers confirmed all order details but did not respond to delivery calls or refused to accept the order. In such cases, not only do the handcrafted nails go to waste, but we also bear the complete delivery and RTO (return to origin) charges. This causes significant loss for a small business like ours.

Please know that if such a situation occurs, we maintain proper proof – including call logs and delivery partner updates – to show that delivery was attempted but not accepted.

We’re always here to support our genuine customers and deliver the best quality. All we ask is your cooperation in receiving your customized order on time.

Thank you for understanding and supporting a small business that puts heart into every single nail set.

EXCHANGE POLICY 

We want to ensure our customers are satisfied and have a good experience at our store. In case of any Defects/ Damages /Incorrect Item in your order, Kindly write to us chicnailsofficial00@gmail.com . Kindly Ensure to capture a COMPLETE Parcel Opening video and share with us within 24 hours of delivery to report any issues with your order.