FAQ

1. General Questions

  • What is your return policy?

Chic nails customizes all nail sets as per Order details , Hence We cannot accept any returns, cancellations, or refund of partial COD once the order is successfully placed. 

  • How do I track my order?

Once your order has shipped, you will receive a tracking number via email. You can Track your order Here.

  • Can I cancel or modify my order?

We customize all nail sets as per demand, hence we cannot cancel or modify your order once it is successfully confirmed.

  • Do you have a physical store?

Currently, we do not have a physical store. However, with all your support, We will open it soon.

2. Product Questions

  • Which variant should I order?

We offer our Products in three variants,  And shape & Length of your Choice.

  1. Such as Set of 14 nails ( Any 10 will fit )
  2. Custom Size ( See Size Guide and Whatsapp us on +918766312128) 
  3. Set of 24 Nails ( Which includes all sizes )
  • Can you customise press on nails as per our requirement?

Yes, definitely whatsapp on +918766312128 your Design and we'll create it for you.

  • How to Apply?

You can apply your Chic nails Press on Nails As per listed in this blog, Also you will get the Application & Removal Guide along with your order.

  • How to Remove?

You can remove your Chic nails Press on Nails As per listed in this blog, Also you will get the  Application & Removal Guide along with your order.

  • How long Press on Nails stay?

Our Chic Nails Premium Nail glue, will help your Press on nails stay for upto 12 days easily.

  • Any Special care?

Follow Chic Nails Guide for proper application & removal instructions. Sets with jewels/accessories are fragile and need to be handled with extra care.

3. Payment Questions

  • What payment methods do you accept?

We accept a variety of payment methods including UPI,  credit cards (Visa, MasterCard, American Express)

  • Do you offer installment payment options?

Yes, we offer installment payment options for certain purchases. Please check our website or contact our customer service for more information.

  • Is my payment information secure?

Yes, we take the security of our customers' payment information seriously. All transactions are processed securely.

4. Shipping Questions

  • How long does shipping take?

All our nails are made to order - specially handcrafted by Extremely talented Professional Nail Artists. In order to ensure perfection in each and every Nail set that is curated with love , we need total time of 15 working days. This timeframe includes making time and days taken by logistics. Thankyou for your cooperation. 

  • How much does shipping cost?

Shipping cost depends on your location.

  • Do you offer free shipping?

Yes, we offer free shipping on orders above a certain amount. And sometimes we offer Sitewide free shipping on all products.

5. Contact Questions

  • How can I contact customer service?

You can reach our customer service team by emailing [chicnailsofficial00@gmail.com]

  • What are your business hours?

Our business hours are Monday through Sunday from 11:00 AM to 7:00pm IST.

  • How can I provide feedback?

We welcome and value your feedback! You can leave us a message through our contact page on our website, or email us at [chicnailsofficial00@gmail.com].