FAQ
1. General Questions
- What is your return policy?
Chic nails customizes all nail sets as per Order details , Hence We cannot accept any returns, cancellations, or refund of partial COD once the order is successfully placed.
- How do I track my order?
Once your order has shipped, you will receive a tracking number via email. You can Track your order Here.
- Can I cancel or modify my order?
We customize all nail sets as per demand, hence we cannot cancel or modify your order once it is successfully confirmed.
- Do you have a physical store?
Currently, we do not have a physical store. However, with all your support, We will open it soon.
2. Product Questions
- Which variant should I order?
We offer our Products in three variants, And shape & Length of your Choice.
- Such as Set of 14 nails ( Any 10 will fit )
- Custom Size ( See Size Guide and Whatsapp us on +918766312128)
- Set of 24 Nails ( Which includes all sizes )
- Can you customise press on nails as per our requirement?
Yes, definitely whatsapp on +918766312128 your Design and we'll create it for you.
- How to Apply?
You can apply your Chic nails Press on Nails As per listed in this blog, Also you will get the Application & Removal Guide along with your order.
- How to Remove?
You can remove your Chic nails Press on Nails As per listed in this blog, Also you will get the Application & Removal Guide along with your order.
- How long Press on Nails stay?
Our Chic Nails Premium Nail glue, will help your Press on nails stay for upto 12 days easily.
- Any Special care?
Follow Chic Nails Guide for proper application & removal instructions. Sets with jewels/accessories are fragile and need to be handled with extra care.
3. Payment Questions
- What payment methods do you accept?
We accept a variety of payment methods including UPI, credit cards (Visa, MasterCard, American Express)
- Do you offer installment payment options?
Yes, we offer installment payment options for certain purchases. Please check our website or contact our customer service for more information.
- Is my payment information secure?
Yes, we take the security of our customers' payment information seriously. All transactions are processed securely.
4. Shipping Questions
- How long does shipping take?
All our nails are made to order - specially handcrafted by Extremely talented Professional Nail Artists. In order to ensure perfection in each and every Nail set that is curated with love , we need total time of 15 working days. This timeframe includes making time and days taken by logistics. Thankyou for your cooperation.
- How much does shipping cost?
Shipping cost depends on your location.
- Do you offer free shipping?
Yes, we offer free shipping on orders above a certain amount. And sometimes we offer Sitewide free shipping on all products.
5. Contact Questions
- How can I contact customer service?
You can reach our customer service team by emailing [chicnailsofficial00@gmail.com]
- What are your business hours?
Our business hours are Monday through Sunday from 11:00 AM to 7:00pm IST.
- How can I provide feedback?
We welcome and value your feedback! You can leave us a message through our contact page on our website, or email us at [chicnailsofficial00@gmail.com].